Section 230 Policy

1. What Section 230 Means in Plain English

Section 230 of the Communications Decency Act is a federal law that protects online platforms from legal liability for content posted by their users. In simple terms: when a tenant writes a complaint about a building on ResiLore, ResiLore is not the one who said it — the tenant is. We are the host, not the author.

This protection is what allows review sites, social media platforms, forums, and community boards to exist. Without Section 230, platforms like ResiLore could be held legally responsible for every word written by every user, which would make user-generated content platforms impossible to operate.

2. What It Means for Tenants

As a person posting content on ResiLore, you — not ResiLore — are the author of what you write. Section 230 protects ResiLore but it does not protect you from personal liability for content you post. If you post something false or defamatory, you can be held legally responsible for it. This is why our Community Guidelines require honesty and good faith in all submissions.

Your right to speak honestly about your housing experience is important. Truthful statements, even negative ones, are protected speech. We support your right to document real issues you have experienced.

3. What It Means for Property Managers

If you are a property manager or building owner with a complaint about content posted on your building's profile, ResiLore is not the party responsible for that content. We are a host, not the publisher or speaker of user-submitted complaints or reviews.

This means you cannot successfully sue ResiLore for content written by your tenants under most circumstances. Your legal remedies, if any exist, are against the person who wrote the content — not against ResiLore. You should consult legal counsel about your options.

ResiLore does offer a voluntary dispute process (described in our Terms of Service) through which you can flag content that you believe is demonstrably false. We review these requests in good faith but are not obligated to remove content that does not clearly violate our guidelines.

4. What ResiLore Will and Won't Remove

We will remove content that:

• Violates our Community Guidelines (doxxing, threats, spam, impersonation)
• Is required to be removed under valid legal process (DMCA, court order)
• We determine in our sole discretion to be clearly false and harmful

We will not remove content solely because:

• A property manager or owner is unhappy with it
• It is negative or critical of a building or its management
• You disagree with the opinion expressed
• A cease-and-desist letter was sent to ResiLore rather than to the content author

5. How to Submit a Legal Request

If you have a valid legal basis for content removal — such as a court order finding specific content to be defamatory, or a DMCA takedown notice for copyrighted material — please send your request to legal@resilore.com with the subject line “Legal Request.”

Your request should include: a link to the specific content at issue; the legal basis for removal; your contact information; and any relevant court orders or legal documentation. We will respond within 15 business days. We do not accept subpoenas, discovery requests, or demands for user identity information without valid legal process directed to our registered agent.

6. Contact

Legal matters: legal@resilore.com
Trust & Safety: trust@resilore.com
Privacy: privacy@resilore.com