Terms of Service

1. Acceptance of Terms

By accessing or using ResiLore (“the Platform”), you agree to be bound by these Terms of Service and all applicable laws. If you do not agree to these terms, you are prohibited from using or accessing the Platform. These terms apply to all visitors, users, and others who access the Platform.

ResiLore reserves the right to modify these terms at any time. Your continued use of the Platform after any changes constitutes your acceptance of the new terms.

2. Platform Status & Section 230 Protection

ResiLore is an interactive computer service as defined under 47 U.S.C. § 230(f)(2). ResiLore is not the author, editor, publisher, or speaker of any user-generated content. In accordance with 47 U.S.C. § 230(c)(1), ResiLore shall not be treated as the publisher or speaker of any information provided by another information content provider.

This means that ResiLore is not liable for complaints, reviews, posts, or other content submitted by users. All user-generated content is the sole responsibility of the person who submitted it. Property managers and building owners who believe content is defamatory or false should use our dispute process described in Section 6.

3. User Accounts and Verification

To access certain features of the Platform, you must create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate, current, and complete information when registering.

Verified Resident status is granted after you submit documentation confirming your tenancy or ownership at a specific building. Verified status affects the weight and visibility of your submissions but does not guarantee that your content will remain published. Providing false documentation to obtain verification is a violation of these terms and may result in immediate account termination.

4. Acceptable Use Policy

You agree to use the Platform only for lawful purposes and in a way that does not infringe on the rights of others. Whether or not you create an account, by browsing this Platform you agree not to scrape, harvest, index, or otherwise systematically collect data from ResiLore without prior written consent. This prohibition applies to automated bots, crawlers, and any programmatic access to our pages or API endpoints not explicitly made available for that purpose.

You agree not to:

• Post false, misleading, or defamatory content about any building, person, or business
• Harass, intimidate, or threaten any individual
• Impersonate any person or entity
• Attempt to circumvent authentication or access controls
• Use the Platform for spam or unsolicited commercial messages
• Interfere with the security or integrity of the Platform

5. Complaint Submission Rules

When submitting a complaint about a building, you represent that the information you are providing is accurate to the best of your knowledge. You must have a legitimate basis for the complaint — either personal experience, witnessed events, or documented evidence. Complaints submitted in bad faith, for competitive purposes, or as retaliation are violations of these terms.

Complaints may be submitted anonymously or with your identity attached. Anonymous submissions are not verified but may be subject to removal if flagged by multiple users or found to violate these terms upon review.

6. Dispute Process for Property Managers

Property managers and building owners may request the review of content that they believe is factually inaccurate, defamatory, or violates these terms. To initiate a dispute, you must: (1) claim ownership of the building profile through our verified claim process; (2) submit a dispute request via your management dashboard with a written explanation and, where applicable, supporting documentation.

ResiLore will review disputes within 10 business days. We reserve the right to make the final determination on all content disputes. Filing a legal request does not guarantee removal of content that is protected as user-generated speech under 47 U.S.C. § 230.

7. Paid Services and Subscriptions

Certain features of ResiLore require payment, including building management subscriptions and formal notice services (via Onotiz). All payments are processed securely through our payment processor. Subscription fees are billed on a recurring basis until canceled. Refunds are issued at ResiLore's sole discretion.

Formal notice services are non-refundable once the notice has been sent. By purchasing a formal notice, you represent that the information contained therein is accurate.

8. Termination

ResiLore may terminate or suspend your account at any time, for any reason, including violation of these terms, with or without notice. Upon termination, your right to use the Platform immediately ceases. All provisions of these terms that by their nature should survive termination shall survive.

9. Limitation of Liability

To the fullest extent permitted by applicable law, ResiLore and its officers, employees, partners, agents, suppliers, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Platform.

The Platform is provided on an “as is” and “as available” basis without any warranties of any kind. ResiLore expressly disclaims any warranty that the Platform will be uninterrupted, error-free, or secure.

10. Governing Law

These terms shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law provisions. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Pennsylvania.